FAQ

Here you can find a list of Frequently Asked (and Answered) Questions. If you’re question isn’t answered here you can also contact us.

How long does it take to receive my order?

We’ve researched many different ways of getting our products to you economically and quickly. We use the local postal service, with tracking, for shipping to all destinations. Since the Camera Puppets are being shipped from Mexico, it’s required that they pass through both Mexico’s customs and the customs of the country of destination – the time it takes for these processes is beyond our control.

Our historical average shows that an order usually arrives to any destination within 21 working days. On occasion it has taken longer. The longer delivery times are usually only experienced when the postal services and customs departments have higher than normal volume.

What materials are the Camera Puppets made from?

The Camera Puppet Child Photography Props are made from a variety of high quality, new materials. Depending on the design of the Camera Puppet the materials may include include fabric, felt, buttons, embroidery thread, elastic and googly eyes.

What is your return policy?

We want you to be happy with your purchase and returns will be assessed on a case by case basis. We strive to produce high quality products but in the event of a manufacturing defect please take detailed pictures of the defect and make contact with us as soon as possible.

As it is beyond our control, we can not be held responsible for shipping or customs processing delays

It is your responsibility to make sure that you enter the correct shipping address which also matches the address that you’re using with PayPal. If you’re gifting please add the receiver’s address to your PayPal account as an alternative shipping address and select it during the checkout process.

Do I have to pay customs fees?

This depends on the policies of the country where you live. While we can not say for sure – most places will not charge import duties on these items when they are shipped through regular post.

Closed until further notice, due to Corona Virus related shipping cost...